Boiler Repair & Servicing in Medway
A broken boiler in the middle of winter is more than an inconvenience — it leaves your family without heating and hot water when you need them most. Advance Medway provides fast, reliable boiler repairs across Chatham, Rochester, Gillingham, Strood, Rainham, and all Medway towns, with same-day callouts available for emergencies.
Boiler Repairs
When your boiler breaks down, you need an engineer who can diagnose the problem quickly and carry out the repair without unnecessary delays. Our engineers carry a comprehensive stock of common replacement parts, which means most repairs are completed during the first visit.
- No hot water or heating Often caused by a failed diverter valve, faulty motorised valve, or issues with the boiler’s printed circuit board (PCB).
- Low boiler pressure Usually the result of a small leak in the system, a failed pressure relief valve, or a faulty expansion vessel.
- Boiler leaking water Can be caused by corroded internal components, a failed pump seal, or loose pipe connections. Never ignore a leak — it can cause water damage and indicates a safety concern.
- Strange noises (banging, kettling, gurgling) Banging or kettling noises are often caused by limescale build-up on the heat exchanger, particularly in hard water areas of Medway. Gurgling may indicate trapped air in the system.
- Boiler keeps locking out Lockouts are a safety mechanism triggered by faults such as a blocked flue, ignition failure, overheating, or a faulty flame sensor.
- Pilot light keeps going out Common on older boilers. Usually caused by a faulty thermocouple, a draughty flue, or a blocked pilot jet.
- Radiators not heating up This can be a boiler output issue, but is more often caused by sludge in the system, stuck valves, or air locks. We will diagnose whether the fault lies with the boiler or the heating system.
- Error codes on the display Modern boilers display fault codes to indicate specific problems. Our engineers are familiar with the fault code libraries for all major brands and can diagnose the issue quickly.
Emergency Boiler Repairs
If your boiler breaks down and you have no heating or hot water, call us on 01634 979 595. We offer same-day emergency callouts across Medway wherever possible, and aim to have an engineer with you as quickly as we can. We prioritise emergencies during cold weather and for households with elderly residents or young children.
Annual Boiler Servicing
An annual boiler service is one of the simplest ways to avoid breakdowns, reduce your energy bills, and keep your household safe from carbon monoxide risks. Most boiler manufacturers require an annual service to keep your warranty valid — miss a service and you could void years of remaining warranty cover.
What Happens During a Boiler Service?
A boiler service with Advance Medway is a thorough inspection of your boiler’s safety and performance. Here is what our engineer checks:
- Visual inspection of the boiler casing, pipework, and flue for signs of damage, corrosion, or leaks.
- Gas pressure and flow rate to ensure the boiler is receiving the correct gas supply.
- Flue gas analysis using a calibrated analyser to measure combustion efficiency and check for dangerous carbon monoxide emissions.
- Boiler pressure check to verify the system is at the correct operating pressure.
- Ignition and burner operation to ensure the boiler fires up correctly and burns cleanly.
- Safety devices and controls including the pressure relief valve, thermostat, and any safety lockout mechanisms.
- Condensate drain to check it is flowing freely and not blocked.
- General system check of the heating controls, programmer, and thermostat.
Professional Boiler Repair & Servicing
Every boiler repair & servicing job we carry out is completed to the highest standard by our Gas Safe registered engineers. We take pride in delivering work that is safe, efficient, and built to last — whether it is a straightforward repair or a full installation.
Our team has over 15 years of experience working in homes across Medway, so you can trust us to get the job done right first time.
Our Process
Call Us
Describe the fault over the phone on 01634 979 595. Our team will ask a few questions to understand the problem and arrange a visit, often the same day.
Diagnosis
Our Gas Safe registered engineer inspects your boiler, runs diagnostic checks, and identifies the fault. We explain the problem clearly and give you a quote before carrying out any work.
Repair
With your approval, we carry out the repair. We carry common parts in our vans, so most repairs are completed during the first visit.
Testing
After the repair, we test the boiler thoroughly to make sure it is operating safely and efficiently before we leave.
Boiler Servicing Process
Book Your Service
Call 01634 979 595 or request a callback. We will arrange a convenient date and time.
The Service Visit
Our engineer carries out a full inspection, typically taking 30 to 45 minutes for a standard domestic boiler.
Service Report
You receive a written record of the service, including any findings and recommendations.
Quality Workmanship, Every Time
Gas Safe registered engineers across Medway
Why Choose Advance Medway
Gas Safe Registered
All of our engineers are on the Gas Safe Register, which is the legal requirement for anyone working on gas appliances in the UK. Your safety is our priority.
Experienced with All Brands
We repair and service Worcester Bosch, Vaillant, Baxi, Ideal, Glow Worm, Potterton, and all other major boiler brands. Whatever make and model you have, we can help.
Same-Day Callouts
When your boiler breaks down, you should not have to wait days for a repair. We offer same-day emergency callouts across Medway wherever our schedule allows.
Transparent Pricing
We provide a clear quote before starting any repair work. You will never be surprised by the bill.
Local Engineers
We are based in Medway and cover every town across the area. Shorter travel times mean faster response when you need us most.
Pricing Guidance
Repair costs depend on the fault and the parts required. We always provide a quote before starting work, so you know exactly what you are paying before we begin.
| Service | Price |
|---|---|
| Annual boiler service | £70 – £95 |
| Boiler repair (common faults) | £100 – £350 |
| Boiler repair (major component e.g. heat exchanger, PCB) | £250 – £500 |
| Emergency callout (same-day) | From £95 + parts |
Call 01634 979 595 for a repair quote or to book your annual service.
Brands We Repair and Service
We work on all major boiler brands, including:
Worcester Bosch
Vaillant
Baxi
Ideal
Glow Worm
Potterton
Main
Ferroli
If your boiler brand is not listed above, call us — we can almost certainly help.
Covering the Entire Medway Area
From Chatham and Rochester to Gillingham, Strood, and Rainham, our engineers provide boiler repair & servicing across every Medway town. We cover postcodes ME1 through ME8, so wherever you are in the area, help is never far away.
Ready to book? Call us on 01634 979 595 for a free, no-obligation quote.
Frequently Asked Questions
Areas We Cover
We provide boiler repair & servicing across the entire Medway area. Covering postcodes ME1 through ME8.
Book a Boiler Repair or Service
Whether your boiler has broken down and you need a fast repair, or you want to book your annual service to keep your system running safely, Advance Medway is here to help.